Innovation Cafe

In today’s Wall Street Journal, there is a good article about South Bend, Indiana-based Memorial Hospital’s Innovation Cafe.  The article starts off…

Hungry visitors to Memorial Hospital here sometimes cross the street to its Innovation Café, lured by the outdoor patio with white metal tables and chairs. Inside, however, all they find is fake food and a blackboard listing “recipes” such as “Basic Ingredients for Innovation.”

The Innovation Café is an unusual teaching laboratory created by Philip A. Newbold, the veteran chief executive of this midsize community hospital and health system. He converted a failed delicatessen into a venue where staffers and outsiders can learn to craft new ideas.

In the middle of the article, there are some interesting facts and figures…

He persuaded his employer to become the first U.S. community hospital with an innovation research-and-development budget. The board committed up to 1% of annual revenue for innovation activities. That equals about $4 million a year. The hospital ended up spending just $195,000 in 2005, $622,000 in 2006 and $711,000 in 2007 on innovation efforts such as venture start-up costs and staff training. But the increase in related operating profit was as much as three times the annual expenditure.

These innovation incubators are a great idea. 

But, as the article mentions, the one challenge that can result is too many ideas.  That is why I am a proponent of combining this concept with an Innovation Center of Excellence and “challenge-based” innovation.  To learn more about these concepts, read my article in the European Business Forum. In fact, while you are at it, read all of my innovation articles.

Freedom in Bangkok

I am here in Bangkok and loving it. The people are so nice. The food is great. And the massages (legit ones!) are cheap.

I check email once, maybe twice a day. And I only respond to the urgent ones (like requests from TV stations and magazines here in Bangkok who want to interview me). I’m getting more work done in less time, because I can stay focused on the task at hand, rather than reading and responding to emails every 5 seconds.

I bought a cheap mobile phone and have both Malaysian and Thai phone numbers so that I can make local calls. But I don’t even carry the phone with me when I am out. It is for emergencies primarily.

This is freedom.

The 30 Day Challenge

How are you doing with the 30 day challenge?  For me, the first few days were tough.  What made it even more difficult was that my hotel does not have internet access in the rooms.  So whenever I want to access email, I need to go to the hotel lobby. 

I’m on day 4, and as predicted, I am no longer stressed about checking my email.  I set up an autoresponder that gives people my agent’s contact information if they need a response that is time sensitive. 

I’m off to Bangkok in a few hours…

CrackBerry Addiction

It has been nearly 24 hours without my BlackBerry.  It’s funny.  When dieting, all you can think about is food.  When your BlackBerry is stolen, all you can think about is your Blackberry. 

How much time do we waste as individuals – and organizations – thinking about, and playing with our toys?

I just read David Zinczenko’s “From the Editor” column in this month’s “Men’s Health” magazine.  While in South Africa, he did not have data service, so his BlackBerry did not work.  Here’s what he wrote:

“For the first 24 hours, I was a mess.  I was begging the concierge to open the business center at 3 a.m., so I could keep tabs on what was happening 17 in-flight hours away in New York. I was driving the hotel staff, and myself, a little bit nuts.

“Then something happened on day 4 of my stay. I was shaking out my beach towel – the sun was starting to edge down, my hunger was beginning to rise up, a lobster bake was going on somewhere – and as the grains of sand flew out onto the beach, I realized I had forgotten something.  I had forgotten to check my e-mail.  Indeed, I had forgotten about e-mail entirely for nearly the whole day.  And here’s the funny thing: It was on this vacation that my life changed, in many wonderful ways.  Not the least of which is this: I learned that taking a break from the stress of daily life gives you the resources to better handle it when you return.”

Here’s my 30 day challenge to you:

1. Lock your BlackBerry away.  Or, if it also serves as your phone, turn off the “data services” so that you can no longer receive email.
2. Turn off “automatic send/receive” in Outlook.  This way you won’t be notified every time you have email.
3. Check your email only 3 times a day.  Choose a schedule that works for you.  I do first thing in the morning, lunch time, and end of work day.  If people have been trained to expect instantaneous responses, use an auto-responder to let them know that you are checking email infrequently and that they should call you if it is urgent.
4. Use the phone to communicate rather than email.  Make personal contact.

This should improve your productivity, increase your ability to stay focused, enhance your relationships, and reduce your stress. 

Well, maybe it will reduce your stress on day 4, when you stop thinking about email.

Stay Connected by Disconnecting

While here Malaysia, my BlackBerry was stolen.  It reminded me of something I wrote in my book Goal-Free Living:

Every day we are presented with numerous opportunities, but they often pass us by without our even noticing. In order to find these hidden opportunities, you must be sensitive to the environment around you. Sometimes this means disconnecting to stay connected.

Technology can be a wonderful boon to humankind, but sometimes we abuse it in ways that prevent us from really participating in life. For example, I have a BlackBerry phone. My original thinking was that this would free me from my computer and allow me to stay connected. Yes, it does allow me to stay connected electronically, but it also makes me disconnected from what I should really be doing—being present.

I once was having lunch with a colleague. Although my BlackBerry was sitting on the table with the ringer off, based on the color of a flashing LED I could tell if I had any new e-mails. I was waiting for an important message, so I was constantly glancing at the flashing light to see if it turned red. I received an e-mail every few minutes from someone—either a real person or spam. I did not receive the e-mail I was so eager to get until hours later. In the meantime I was completely detached from the person I was having lunch with, missing an opportunity to really be connected. This is how staying connected can interfere with being connected.

I wrote that in 2005.  Unfortunately, my CrackBerry addiction has actually worsened since then.

Now I am being put to the ultimate test.  My BlackBerry is missing and there no cost effective way for me to replace it until I return to the states in 3 weeks. I was able to buy an inexpensive “regular” phone with a local Malaysian number.  But my US mobile number will remain in suspended animation until I return.  No one will be able to send me text messages or leave me voicemails.  I will only be able to check email from my computer.  No more checking email every 30 seconds like I did with the BlackBerry.

I feel my withdrawal symptoms kicking in already.  It takes 30 days to break a habit.  Maybe this is my chance to break my CrackBerry addiction.  Maybe this is a chance for me to “stay connected by disconnecting.”

In addition to my other speeches in Asia, I will also be speaking tomorrow at the MPH bookstore in the Mid Valley Megamall in Kuala Lumpur.

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